Operations Intern

Location: San Francisco, CA

Application Deadline: Please submit your resume to hr@smcovered.com

Job Summary
We are looking for an operations intern to join our team to manage the flow of our workplace and optimize day-to-day activities. This position will play an integral role in the quality of the company services and the satisfaction of the customers. The basic duties include analyzing business operation data and working with case managers to identify customer needs in order to bring better services. An ideal candidate is detail-oriented with the ability to solve problems with limited supervision.


Responsibilities

  • Provide accurate, valid and complete information by using the right methods

  • Keep records of customer interactions, transactions, comments and complaints

  • Direct support to Customer Service Team & Marketing on an as-needed basis

  • Conduct market research and compile data on school requirements

  • Provide analytical support for management and other internal departments as needed

 

Requirements/Qualifications/Skills

  • Bachelor’s Degree, or current college student with Sophomore standing or above

  • Excellent attention to detail and time management skills

  • Able to organize and manage large amounts of files, schedules, dates, and information

  • Strong analytical skills with the ability to collect, organize, analyze and report on significant amounts of information

  • Attention to detail and numerical accuracy is a must for this role

  • Ability to learn and apply new skills in a fast-pathed environment

  • Experience with data analysis, skilled in Excel or other analytical tools is a plus

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